Pacific Coffee Balanced Scorecard Operationalizing Strategies Thian Chew Ambrose Tong 2014
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When I arrived at Pacific Coffee in May 2012, I was impressed by the strong vision and the ambitious strategies of the company. As a new member of the leadership team, I am in charge of implementing these strategies in operations across 34 stores. a fantastic read I have been given a lot of flexibility in how I approach and execute the strategies. Pacific Coffee operates under the premise of “balanced scores” that focus on four key performance indicators (KPIs) – revenue, customer lifetime value,
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Pacific Coffee Balanced Scorecard Operationalizing Strategies Thian Chew Ambrose Tong 2014 I am proud to announce that I have created the latest and most sophisticated Balanced Scorecard for the Pacific Coffee brand since its inception 15 years ago. The Balanced Scorecard provides a framework for decision making and an actionable roadmap for driving Pacific Coffee’s success. my sources This framework helps Pacific Coffee stay focused on customers and revenue generation, while
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This year, the management has presented me a “Balanced Scorecard” (BSC) as a report. The report has five columns (Strategy, Performance, Customer, Financial, and Business). The objective is to balance the company’s core strategies and operations (Strategies and Financial), and achieve better returns through better operations (Strategies and Customer). It seems a well thought-out plan, but we are concerned about how to operationalize the strategies and achieve better results. Pacific Coffee operates under five business segments
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The objective of this case study is to present the strategic decision making of Pacific Coffee Balanced Scorecard implementation project as illustrated in a graphical representation of the Balanced Scorecard. The Balanced Scorecard framework is widely adopted in many industries and is gaining popularity as a management tool that enables businesses to create an alignment of strategic, operational, and financial objectives, performance indicators, key performance measures, and risk factors with organizational goals. The Balanced Scorecard framework helps the company to make informed decisions by
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16/12/14: Today I was lucky to get a chance to witness one of the best coffee events held in awhile, it was the Pacific Coffee Balanced Scorecard Operationalizing Strategies Seminar conducted by I.P.T.M, held at the Pacific Star Hotel, Pasay City. This was an exciting opportunity to meet and network with some of the finest coffee masters out there. They shared their personal experiences on how they’ve balanced their scorecard, what they measure, their strategies and what
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“The goal of the Pacific Coffee’s Balanced Scorecard initiative is to align the various strategic focus areas with business strategies and objectives. In our work as a coffee supplier and service provider, Pacific Coffee recognized that to sustain long-term profitability and growth, we must align our efforts towards the growth of coffee production and sales in the region and the world. Balanced Scorecard (BSC) is a management framework that helps organizations focus on key strategic dimensions, including: 1. Customer and marketing